HI Roots Realty has a dedicated property management team consisting of five licensed real estate agents, four administrative assistants, and an accountant. Owners Peter Enomoto-Hahn and Sean Fujimoto remain actively involved in overseeing operations and maintaining strong relationships with our owners and tenants.

We currently manage over 400 properties across Oahu. The majority of our portfolio consists of residential properties, with most located in Central Oahu. We also manage a small number of specialty properties, including one commercial property.

Our tenant screening process is designed to place qualified, responsible tenants while helping owners minimize risk.

Our screening includes:

Employment verification

Income verification

Credit report review

Rental history verification

Landlord reference checks

Public records review

Our landlord questionnaire specifically asks about:

Late rent payments

Returned or bounced payments

Lease violations or complaints

Property care and maintenance concerns

Whether the tenant received their full security deposit back at move-out

We generally look for tenants who demonstrate stable income, positive rental history, and the ability to meet their lease obligations.

Yes. We maintain a $200 reserve balance for each property.

The reserve allows us to cover small interim expenses and utility costs between tenancies, helping ensure smooth operations without delays.

If reserve funds are used, they are replenished from future rental proceeds.

Any remaining reserve balance is returned to the owner if management services are terminated.

Yes. All tenants are required to maintain renter's insurance throughout their tenancy.

Renter's insurance helps protect:

The tenant's personal belongings

Liability for accidental damage to another person's property

Medical expenses if a guest is injured at the property

This requirement provides an additional layer of protection for both tenants and property owners.

Once the Property Management Agreement is signed, we begin the leasing process immediately.

Our process includes:

Property evaluation and pricing recommendations

Professional marketing photos

Online advertising across major rental platforms

Showing coordination and property tours

Applicant screening

Lease preparation and execution

Move-in coordination

Prior to move-in, we conduct a detailed property condition assessment and take inventory photos to establish a baseline record of the property's condition.

We also ensure the property is clean and move-in ready so expectations are clearly established from the beginning of the tenancy.

We work proactively to minimize vacancy by advertising properties as early as possible and pricing them appropriately based on current market conditions. Most of our properties are rented within the first two weeks, and nearly all are rented within 30 days. Actual leasing timelines may vary depending on market conditions, property condition, and pricing.

We believe that tenant retention starts with placing the right tenant from the beginning. Our thorough screening process helps us identify qualified residents who are more likely to fulfill their lease obligations and remain in the property long-term.

Once a tenant is placed, we focus on responsive communication, timely maintenance coordination, and professional management practices that help foster positive landlord-tenant relationships.

Many of our tenants choose to renew their leases, helping our owners reduce vacancy periods, turnover expenses, and the costs associated with re-leasing a property. Our goal is to create a positive rental experience for both owners and tenants while protecting the long-term value of the property.

Except for the tenants and situations we inherited from other property management companies, we've had one eviction over the 6 years our company has been around, and that was 4 years ago due to a death in the family. Over half our tenants renew their lease.

Most tenants pay rent electronically through their secure tenant portal.

The portal allows tenants to:

Make one-time payments

Set up recurring automatic payments

Pay via e-check

Pay via credit card

We also accept mailed rent payments, and some tenants choose to deliver rent payments directly to our office.

Our tenants have the option to pay online through their tenant portal. This seems to be the most popular method since they can make payments manually or set up auto payments. Payments can be made thru the portal by e-check or with a credit card. They can also mail in their rent checks and we do have a handful of tenants that physically drop off their rent checks to our office.

No extra or hidden fees, our services all all inclusive in our management fee. That means no start-up fees, no advertising fees, and no fees for coordinating maintenance.

Emergency maintenance requests are addressed as quickly as possible to help protect both the tenant and the property.

Examples of emergencies may include:

Major plumbing leaks

Sewer backups

Electrical hazards

Fire-related damage

Issues affecting health and safety

Our team coordinates with qualified vendors to address emergencies promptly and communicates with owners throughout the process whenever possible.

Our pricing is simple and transparent.

Included in our management services:

No setup fees

No advertising fees

No leasing or tenant placement fees

No lease renewal fees

No maintenance coordination fees

No maintenance invoice markups

No hidden administrative fees

Our standard management fee is 10% of collected rent.

No.

We do not charge cancellation fees and do not believe in locking owners into long-term contracts.

We believe our clients should stay with us because they value our service, communication, and results—not because they are contractually obligated to do so.

If you ever decide to move on, you can do so without cancellation penalties.

Why Choose HI Roots Realty?

Over 400 properties managed across Oahu

Locally owned and operated property management company serving Oahu owners since 2017

Leadership with property management experience dating back to 2009

Dedicated team of licensed agents, assistants, and accounting support

Less than 1% eviction rate for tenants we place

No leasing fees

No lease renewal fees

No maintenance markups

No cancellation fees

Transparent communication and reporting

Active involvement from company owners Peter Enomoto-Hahn and Sean Fujimoto

Our mission is simple: provide exceptional service, protect our owners' investments, and create positive experiences for both owners and tenants.