What is property management?

how we can help you

Property Management is the representation of the owner(s) by a real estate broker to preserve the value of a property while generating income. To put it simply, we get your property rented and handle all the behind the scenes work. Owners pay property managers a fee or a percentage of the rent generated by a property while under management.


The main reasons for hiring a property manager are that owners 1) lack the time or expertise to maintain the properties and deal with tenants, 2) only have an interest in owning rental properties and earning profits from them, and 3) are absentee landlords (off-island) and are required to do so by law.

We feel the value of a property manager lie in the following areas:


Expertise - our skill and experience in all things property management


Protection - keeping you safe from liabilities and aiming to preserve your investment


Convenience - We handle the time, stress, and headache of renting your property.

Owner Services

Our technology allows you to stay informed from any device.

Online Owner Portal

Timely insights into performance and finances, along with quick access to important documents, work orders, and reports.

Fast Payments & Contributions

Quickly receive payments with secure with multi-factor authentication, or directly send funds for emergency maintenance repairs, renovations, or reserves.

Inspections

Quarterly property inspections provided to protect owner’s valuable investment.

Track Maintenance Work Orders 

Boost efficiency and savings by leveraging our streamlined maintenance workflow with a simple, easy-to-use interface.

Stay Informed

Stay up-to-date with important information through convenient text messages.

Easy to Edit

It’s easy to manage all of your documents in one place. You can also share with colleagues in a click. 

Frequently Asked Questions

  • How many properties do you currently manage? What type of properties do you manage, and where are most of them located?

    We have a team of 5 agents on our property management team. Owners Peter and Sean help oversee everything and are very much involved. We currently manage 250+ properties across the island, with most being in the central area and all are residential except for one commercial property.

  • How do you screen prospective tenants? Do you run a detailed background check, verify employment history, etc?

    Our screening process involves: verifying employment and income, credit check, residency verification from the previous landlord (our questionnaire asks the tenant's current landlord if there has been a history of late or bounced rent payments, any complaints about the tenants, and if their full security deposit was returned), and if there are any public records on the prospective tenants.

  • Is there a maintenance reserve requirement?

    Yes, we keep a $200 reserve. This reserve helps us cover interim costs or maintenance, such as electricity between tenancy. Funds are replenished from rental proceeds when used, and the reserves are returned to owners should services be canceled for any reason.

  • Do you require renter's insurance?

    Renter’s Insurance is required. Not only does it cover the tenant’s belongings, it also potentially covers damage to someone else’s property or medical bills should a guest be injured on property.

  • If I go with your company, what is the timeline/next steps in getting the home rented?

    Once the management agreement is signed, we take ad photos, advertise the unit, and conduct showings to prospective tenants.

  • On average, what's your occupancy length for renters?

    The maximum lease term is one year but our tenants have the option to renew, with owner approval of course. We would say most of our tenants stay on average for 2-3 years.

  • What is your eviction rate? and lease renewal rate?

    Except for the tenants and situations we inherited from other property management companies, we've had one eviction over the 6 years our company has been around, and that was 4 years ago due to a death in the family. Over half our tenants renew their lease.

  • How long are your properties typically vacant?

    We try to advertise as soon as possible to minimize vacancies. Most times it works out with a quick turn over between tenants. Most rentals are filled within the first two weeks, and nearly all within a month. This of course varies, with timeliness depending on following our price recommendation.

  • How do you collect rent from tenants?

    Our tenants have the option to pay online through their tenant portal. This seems to be the most popular method since they can make payments manually or set up auto payments. Payments can be made thru the portal by e-check or with a credit card. They can also mail in their rent checks and we do have a handful of tenants that physically drop off their rent checks to our office.

  • What miscellaneous fees do you charge?

    No extra or hidden fees, our services all all inclusive in our management fee. That means no start-up fees, no advertising fees, and no fees for coordinating maintenance.

  • Are there any fees/penalties for pulling out of a contract with your company?

    No cancelation fees!


    We pride ourselves on our communication and the relationship we build with our owners. That’s why we don’t charge a cancellation fee or bind you to a contract with us - you should only stay with us if we serve you right!


    We’re proud to say we haven’t lost any of our customers to another company or due to unhappiness from our service.

WHY

HI ROOTS

TESTIMONIALS

Don't just take it from us - hear from our satisfied clients

"I’ve worked with Peter and Sean personally. I consider their unrelenting passion to do the very best for their clients in high regard! They have been consistently available to address any questions and concerns I have. Highly recommended!"

Darson K.

"They are very patient and very helpful. They help you through the entire process from beginning to end. I highly recommend HI Roots Realty if you are in search for a home."

Scott S.

"Sean and Peter were attentive to our needs for a new home and were always available to answer any questions or concerns. Despite adverse sellers' conditions they showed composure in representing us as clients. Thank you for making our transition from Maui into our new home less stressful."

Raphael P.

contact us

Have questions? we're happy to help.

95-433 Kahaikahai Pl, Mililani Town, HI 96789